Refund policy

Requesting and attending a consultation costs nothing. Payment is only due after you agree to a plan in writing.

If you cancel before we start setting up your store, we refund the full setup fee.

Once work has started, we refund the part of the setup fee for work not yet done, minus any third-party costs we already paid for you. We explain the amount in writing.

• Marketplace fees, advertising spend and product inventory, which are paid to third parties.
• Work already completed and delivered.
• Results: we don't guarantee sales or profit, so a store's performance is not a reason for refund.

Email hello@krownstarllc.com with your name and plan. We reply within five business days and send approved refunds to your original payment method.